I could have very well replaced "conrtractor" with "property manager" because this is exactly how I am feeling today while I am dealing with an owner who is getting in the way of my doing my job effectively.
You wanna hire me as your contractor, let me do my job.
I’m going to see a doctor for a procedure. Before we get started, I will let him know that I’ve seen this done on television, so I know how it’s done. I will remind him that the knives should be sterile, it may lead to infection. I hope he knows where my organs are; I better point them out before going under the medication. The doctor seems rather relaxed. He may not remember what I’m telling him, I better scribble out some reminders on yellow post-it notes and place them strategically on my body. He will appreciate that. Of course, I will follow up with a battery of questions when awakened afterward.
This sound a little silly?
Let’s apply this same scenario to our professions. Whether a general contractor, real estate agent, broker, stager, or any other profession. The same reasoning applies.
As a general contractor, self-employed for 25 years, I’ve done a lot of building and repair. I have areas of expertise that people seek me to perform. There are always people in our trade that make our profession look a little “shady”. I understand that, I would assume that is why I get checked out before signing any contract.
If you have interviewed, checked references, verified license and insurance, like the way I behave and communicate; let me do my job. This is not my first rodeo!
We have an agreement; I will perform what we have agreed upon in a professional manner and you will be satisfied with the final product. You just need to pay me when I’m done. That’s it! I don’t need a coach, supervisor, mom, or cheerleader on the job site. In fact I will be at my best if you are out of the way.
Maybe you can relate to this in your profession.
Can you do an Open House without the buyer sitting and instructing you throughout the day?
As a stager, do you let the owner pick out all the items, locations, colors? You can probably get the job done alone with a budget.
How about a borrower who tells you what the best loan program for them is? Maybe you know a little bit about the industry yourself.
Don’t take this wrong, I love the client. I need clients, we all do. But sometimes they step over the line. After all, this is a business, if you take up my time, you are costing me money. If you told me that I would be talking with you for hours a day, I definitely would have submitted a higher bid.
So what is the answer?
Communication – Talk with the client about your expectations in the transaction. Explain how you do business and why it is important to let you do what you do best. The client may not even know that they are harming your effectiveness.
Get it in writing – Schedule some time (be specific) for any concerns that the client has about the project. That is not to say that the client who has a legitimate concern can’t talk to you. By getting it in writing, we have set some boundaries that we can all work in.
Check yourself – Is there some things that we can do to make this workable? My EGO gets in the way sometimes; I think that everyone knows how great I am. J
Maybe I can work on myself to help the situation.
Charita Cadenhead, Your Metropolitan Birmingham, Alabama Real Estate Broker of Choice
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Charita H. Cadenhead, Realtor®
Keller Williams Realty Metro North
Gardendale, AL 35071
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